Description
Title: Crucial Conversations: Tools for Talking When Stakes Are High
Condition: Used
Author(s): Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
Topic(s): Business, Self Help, Psychology
Format: Paperback
Year: 2002
Because we have multiple of this item, the one you receive may not be the same one pictured. The item you receive will be of the same type and of a similar quality to the one in the photograph.
Details: The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life’s most difficult and important conversations, say what’s on your mind, and achieve the positive resolutions you want. You’ll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you’ll never have to worry about the outcome of a crucial conversation again.
Extra Author Details: Pattersonˏ Kerry : 1946-, Pattersonˏ Kerry : 1946- [Author; Contributor], Mcmillanˏ Ron [Author], Switzlerˏ Al [Author], Grennyˏ Joseph [Author], Gregoryˏ Emily : 1975- [Author]
Fast Tags: Interpersonal communication, Interpersonal relations, Conversation
ISBN: 9780071401944
DDC: 153.6
LCC: BF637.C45
OCLC_OWI: 1037307638
